Returns of home décor and accessories are permitted within 30 days* of receipt of the merchandise. The returned items must be in their original, unused condition. Customers are responsible for all return shipping charges, with the exception of defective or incorrect items. If you received a defective or incorrect item please email us at firstname.lastname@example.org.
*Seasonal and Holiday Returns are permitted within 14 days of receipt of the merchandise.
To make a return, please ship your items to:
8020 Jackson Street,
Omaha, NE 68114
- We do not accept returns on any sale items.
- At this time, we do not accept returns on artwork or small furniture items that ship by freight truck.
- At this time, all sales to APO addresses are final sale.
For any concerns, please email us at email@example.com.
Returns are not accepted for international orders.
We are unable to accept cancellations once an order has been shipped. If you have any questions please contact us at firstname.lastname@example.org.
We do not offer product exchanges at this time.
DAMAGED GOODS POLICY
While all of our pieces are inspected prior to shipment and are shipped in new condition, it’s possible that damages may occur during shipment. Jansen Home will replace any damaged item(s) at no additional cost if you contact us within 48 hours of the item’s arrival at email@example.com. We will provide a shipping label for the return of the damaged item, so please do not discard the item or its packaging. If the item arrives damaged but is not eligible for a replacement, you will receive store credit for the total purchase price of the item(s).